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Office of Information Technology


Outage Log Dashboard
Building/Campus System/Category Problem Description Impact Time/Date Down Time/Date Restored Resolution Scheduled (Yes/No)
BABVMWareVSphere Server Crashnone2014-09-10 03:00:000000-00-00 00:00:00N
EnterpriseBarracuda AntiSpam Firewallmaintenance window~20 minute outage for upgrade2014-08-01 19:45:002014-08-01 20:06:00successful upgradeY
EnterpriseAll Linux Serversmaintenance windowvery brief outages while servers rebooted2014-08-01 18:00:002014-08-01 19:30:00successful updatesY
All CampusesLoboPassupgrade to new versionpassword changes2014-01-27 06:25:002014-01-27 06:40:00Upgrade successfulY
All CampusesEmailBarracuda Anti-Spam Firewall Firmware upgradeIncoming email delayed2014-01-27 06:00:002014-01-27 06:25:00Upgrade successfulY
AlpinePhone SystemIncoming (off-campus) phone callsNo incoming external calls2014-01-21 08:15:002014-01-21 11:30:00Call Mangager reinitializedN
All campusesVMWare ServerVMWare Disk Subsystem UnresponsiveMany campus services were unavailable2013-11-14 06:45:002013-11-14 23:15:00VMHost 11 reinitializedN
All campusesBlackboardServer shut downAll Blackboard access2013-04-10 01:20:002013-04-10 10:00:00Adjustments made, server restartedN
All campusesNetworkLEARN ISP OutageAll campuses service partially unavailable2013-03-06 00:05:002013-03-06 05:00:00LEARN ISP connectivity restoredY
All campusesNetworkLEARN ISP OutageAll campuses service partially unavailable2013-03-05 00:05:002013-03-05 05:00:00LEARN ISP connectivity restoredY
Del RioNetworkTraffic on VLAN1 haltedDel Rio phone/internet. All RGC ITV classes.2013-02-27 09:40:002013-02-27 14:50:00Juniper SupportN
All campusesNetworkBanner VM Server UpdatesAll Banner access partially unavailable2013-02-22 18:00:002013-02-22 19:30:00Banner VM Servers updated, all services restoredY
All campusesNetworkVM Server UpdatesAll campuses service partially unavailable2013-02-15 18:00:002013-02-15 19:30:00VM Servers updated, all services restoredY
All campuses NetworkLEARN ISP outageAll campuses service partially unavailable2013-01-31 00:05:002013-02-01 05:00:00LEARN ISP connectivity restoredY
All campusesNetworkLEARN ISP outageAll campuses service partially unavailable2013-01-30 00:05:002013-01-31 06:00:00LEARN ISP connectivity restoredY
Mountainside/AlpineNetworkFiber Optic ConnectionNo network connectivity to building2013-01-16 10:00:000000-00-00 00:00:00No resolution yetN
RGC CampusesPhone SystemLEARN ISP Outage results in slow access timesPhone system unavailable2012-11-29 13:30:002012-11-30 01:00:00LEARN ISP connectivity restoredN
All campusesNetworkLEARN ISP OutageAll campus services unavailable2012-11-28 00:01:002012-11-28 05:00:00LEARN ISP connectivity restoredY
All campusesNetworkLEARN ISP OutageAll campus services unavailable2012-11-27 00:01:002012-11-27 05:00:00LEARN ISP connectivity restoredY
All campusesNetworkLEARN ISP OutageAll campus services unavailable2012-11-20 00:01:002012-11-20 05:00:00LEARN ISP connectivity restoredY
All CampusesNetworkLEARN ISP OutageAll campus services unavailable2012-11-19 00:01:002012-11-19 05:00:00LEARN ISP connectivity restoredY
All CampusesNetworkLEARN ISP OutageAll campus services unavailable2012-10-19 01:09:002012-10-19 01:41:00LEARN ISP connectivity restoredN
All campusesLibrary ServerServer locked upNo access to Library Databases2012-07-29 12:00:002012-07-29 17:00:00System rebooted, access to databases restoredN
All campusesNetworkUpgrades and UpdatesAll campus services partially available2012-07-29 00:01:002012-07-29 06:00:00Updates and upgrades completed, all services availableY
All campusesBanner Upgrade and UpdatesNo access to Banner2012-07-28 08:00:002012-07-28 17:00:00Banner Services RestoredY
All campusesNetworkDHCP Reservation Table errored outAll campus services unavailable2012-07-29 09:30:002012-07-29 14:00:00DHCP tables restoredN
All campusesNetworkLEARN ISP fiber cut in LubbockAll campus services unavailable to RGC, no Internet2012-07-16 14:30:002912-07-16 20:30:00Fiber repairedN
All campusesNetworkLEARN ISP Planned OutageAll campus services unavailable2012-07-06 00:01:002012-07-06 06:00:00LEARN ISP restored connections bringing up all campus servicesY
All campusesVirtual Servers 2 and 3Operating system frozeAll campuses services unavailable2012-07-05 17:20:002012-07-05 17:55:00Restarted servers, restarted servicesN
All campusesNetworkLEARN ISP Planned OutageAll campus services unavailable2012-06-29 00:02:002012-06-29 06:00:00LEARN ISP restored connections bringing up all campus servicesY
Off campus access onlySelf Service Banner AccessDNS entries obsoleteUsers unable to access Self Service Banner2012-07-02 08:00:002012-07-03 15:30:00DNS Entries adjustedN
WSB/AlpineNetworkFiber optic cable cut by contractorsAll campus services unavailable2012-06-19 18:00:002012-06-20 13:30:00Restored services through alternate connectionN
Alpine campusFirewall issueCampus firewall stopped operatingNo inbound or outbound internet traffic2012-06-15 07:40:002012-06-15 08:15:00Firewall restartedN
Alpine campusFirewall IssueCampus firewall stopped operatingNo inbound or outbound internet traffic2012-06-12 15:25:002012-06-12 15:50:00Firewall restartedN
All campusesBanner WSS System DownFaulty UPSNo access to Banner WSS2012-06-06 21:30:002012-06-07 09:27:00Unit manually powered onN
AlpinePhone Access to CampusAT&T Fiber Cut in MarfaAll POTS phone service off-line2012-06-01 15:00:002012-06-01 21:00:00AT&T repaired cut fiber in MarfaN
All campusesWeb pageServer corruptionAll users have no access to web page phone directory2012-05-09 14:00:002012-05-10 14:00:00Created new server, restored database from backupsN
All campusesAll server accessStorage Device FailureAll users2012-04-17 11:30:002012-04-17 12:25:00Recovered storage deviceN
All campusesStudent Email Students unable to loginAll student email users2012-03-29 10:00:002012-03-29 11:11:00corruption on Linux passwd file. investiigating cause.N
GPC/AlpineElectricalChangeover of a 15amp circuit to a 20amp circuit Power off in building means no services available2012-03-26 16:00:002012-03-26 16:10:00Power restored after installationY
MAB/AlpineElectricalChangeover of a 15amp circuit to a 20amp circuit Power off in building means no services available2012-03-22 16:00:002012-03-22 16:09:00Power restored after installationY
All campusesNetworkLEARN ISP Planned OutageAll campus services unavailable2012-03-08 00:01:002012-03-08 06:00:00LEARN ISP restored connections bringing up all campus servicesY
All campusesNetworkShutdown of all network services due to campus power outage caused by blown power transformer behind ACRC building All campus services unavailable2012-03-05 17:10:002012-03-06 01:30:00After power was restored, orderly restoration of services was completedN
All campusesdrupal CMS serverserver is down while we restore a snapshotserver unavailable 2012-02-29 15:00:002012-02-29 21:09:00restored from backupN
All campusesVirtual Server 2CPU detected fault - initiated reboot of serverAll campus services temporarily stopped2012-02-21 12:30:002012-02-21 12:30:05Services transferred to other 2 VM servers. Repairs needed to Virtual Server 2 and scheduledN
All campusesNetworkJuniper Port IssueAll campus services unavailable2012-02-16 13:29:002012-02-16 13:44:00Configuration rolled back to prior working config N
All campusesNetworkLEARN ISP Planned OutageAll campus services unavailable2012-02-01 00:01:002012-02-01 02:35:00LEARN ISP restored connections bringing up all campus servicesY
All campusesNetworkLEARN ISP Planned OutageAll campus services unavailable2012-02-16 00:01:002012-02-16 05:00:00LEARN ISP restored connections bringing up all campus servicesY
All campusesBlackboardBlackboard Services IssueBlackboard access unavailable2012-01-30 10:14:002012-01-30 10:23:00Services restartedN
Ferguson HallNetworkJuniper Switch InstallationTemporary outage of network services in Ferguson Hall2012-01-24 21:00:002012-01-24 21:40:00New Juniper switches installed and tested. All network services restored.Y
Alpine CampusNetworkSwitch OS UpgradeIntermittent Bldg Outage2012-01-20 22:00:002012-01-20 23:15:00OS Update Installed in Bldg SwitchesY
RGC Del Rio CampusNetworkFirewall IssueAll RGC Campuses2012-01-20 08:15:002012-01-20 08:55:00Rebooted FirewallN
BAB/AlpineNetworkFiber Tranceiver Failureall campuses2012-01-06 11:55:002012-01-06 15:55:00Port BypassN
all campusesWildenthal Library systemSaaS migrationLibrary system unavailable2011-12-20 07:00:002011-12-21 18:00:00Migration completeY
All campusesEmailUpdate firmware on Anti-Spam Firewallspam/virus protection offline2011-12-19 06:26:002011-12-19 06:51:00Updated firmware, rebooted and brought back onlineY
Alpine CampusNetworkUpstream provider issueInternet down at alpine campus.2011-12-15 15:50:002011-12-15 15:52:00Upstream provider problem resolved.N
Alpine-BABNetworkMaintenancePhones, Network in BAB2011-12-02 23:30:002011-12-02 23:35:00Maintenance completeY
AlpineNetworkIntermittent WAN connectivityAll Internet Services2011-12-02 10:00:002011-12-02 10:25:00Regional outage caused by Time Warner Router in San AntonioN
Uvalde, Eagle Pass, and Del RioNetworkIntermittent WAN connectivityAll RGC Services2011-12-02 08:25:002011-12-02 10:25:00Regional outage caused by Time Warner Router in San AntonioN
All CampusesPhone SystemUsers were unable to forward phones from handsetAll campuses2011-11-30 16:30:002011-11-30 17:20:00reboot serverN
All campusesNetworkEmergency maintenance by service providerAll external network down2011-11-16 00:01:002011-11-16 02:00:00Provider finishes emergency maintenanceY
Residential Living office/AlpineNetworkHardware failure, Network connectivity lost, phones lostOffice outage2011-11-14 08:46:002011-11-14 09:19:00Transceiver replacedN
UpstreamNetworkAlpine campus Internet connectivity lost,RGC Internet connectivity lostAll campuses2011-11-11 08:25:002011-11-11 08:42:00Routing table updatedN
UpstreamNetworkAlpine campus Internet connectivity lost,RGC phone and network connectivity to Alpine lostAlpine campus, some RGC services2011-11-10 13:29:002011-11-10 15:46:00Service provider hardware failureN
UpstreamNetworkAlpine campus Internet connectivity lostAlpine campus2011-11-10 11:02:002011-11-10 11:12:00LEARN Network failureN
All campusesE-MailExchangeAll Exchange users2011-11-09 03:00:002011-11-09 08:00:00Windows update resulting in service failing to restartN
All campusesNetwork/SystemsDNS changelibit, lobopac, owa2011-11-08 21:00:002011-11-08 23:00:00Updated DNS settings to move systems onto LEARN networkY
All campusesSystem updateupdate SANAll systems except Banner2011-11-06 22:00:000000-00-00 00:00:00Flashed firmware to latest versionY
BAB/AlpineNetworkSAN lost connectivity to networkAll campuses2011-10-22 22:00:002011-10-22 23:00:00Shutdown systems, reset SAN networkN
BAB/AlpineEnvironmentalAC FailureNone2011-10-15 21:00:002011-10-16 14:30:00AC RepairedN
Physical Plant, Instruction Technology, Graves Pierce, Gallego, Lobo VillageNetworkSwitch FailureAlpine Campus2011-10-14 10:30:002011-10-14 12:00:00Replaced switchN
UvaldeEnvironmentalAC FailureUvalde Campus2011-09-23 08:00:002011-09-26 12:00:00Replaced AC partsN